|Time||Check-In Time: 9am|
|Duration||9am to 2:30pm|
All reservations are paid for in full at the time of booking. Cancelations within the last 48 hours prior to activity date will not be issued any refund and will be charged 100% for the activity. No Refunds will be issued to "No Shows". Cancelations due to medical reasons can result in a refund if a doctor’s note is provided.
Groups of 10 or more must cancel at least 1 week (7 days) prior to their scheduled activity date. If a cancelation for a group booking is made after the 7 day mark, there will be no refund issued.
Activities may be canceled by us for reasons including but not limited to inclement weather, road hazards, lack of participation, resource allocation, etc. In the event of a canceled activity, the following options will be available to the clients: A trip that is cancelled prior to any services provided will result in first the option to reschedule. If the client is unable to reschedule a full refund may be issued on a case by case basis.
Activities may be modified, shortened, or changed but are not limited to the reasons stated above. If the company does modify the activity, the price of the downgraded activity will still be applied and the difference refunded.
Customers may decline to participate in their scheduled activity at any point and are encouraged to do so if they are not comfortable participating in the activity. Those who decline to participate due to the nature of the activity may request a refund if that request is made prior to services being offered. This formal request must be made by filling out the refund request form available at the check-in location. Refunds of any sort will be determined on a case by case basis by management.
Please be aware that these bookings are subject to confirmation. If this is a same-day or next-day booking, there is a reasonable chance this will not be confirmed. For bookings that are confirmed, there will be no cancellations or refunds.
Bikes available are adult sized bikes and require that the child be at least 12 years old with substantial biking experience. They must be at least 4’10” and comfortably fit an XS adult bike. We recommend that you consider the pros and cons of your younger children coming along for the ride. Make sure they’re up for a very big bike ride and are steady and comfortable on a bike. Safety and fun are the two goals for every bike ride, and you are responsible for both! Van Tours are always available for children, pregnant women, less experienced riders, and family members.
Had a fantastic tour with nice knowledgeable guide to top. Views were amazing. Equipment was all in good shape. Would definitely do again.
My family (mum, dad, 16 and 11), did the delux summit tour and had the most fantastic day! Eddie spaghetti was our guide and kept us amused and entertained with a nice mix of history and culture relevant to the area, and cheeky daggy dad type jokes (sorry Eddie ). Eddie took us up to the summit of the volcano for a look around and some photos and I know there is the express tour option which does not include this part... but just my thoughts, you’re mad if you don’t do it! It’s like transporting to another planet... amazing! We were then driven back down to the other side of the park enterance where we picked up our bikes and headed off at our own pace down the mountain. Again... WOW! This was so much fun. Few nice stops on the way (make sure you stop at the lavender farm and ask for a dynamite donut.. google it... you won’t regret it), lunch in the town of Makawao (Pollis Mexican restaurant), and finish back at the shop in Haiku town. Fantastic day and from a gear and safety perspective these guys are top notch! Do not come to Maui and miss this one!
This Bike Company was great. We did the Deluxe Day Trip which took us in the park. We started at 9:00 a.m. at the bike shop. They provided us with bikes, helmets and jackets. The ride to the top of Haleakala was about 1.5 hours. We had a great guide, Kimo. He was extremely informative and safety conscious making sure we knew how to get down the mountain in one piece. He was very entertaining. Loved listening to he's stories. We were able to go down the mountain at our own pace. Thanks Kimo and employees for the excellent adventure and service.